Return & Refund Policy

At Makatici, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Returns

You have 14 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (e.g. order confirmation email)

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, damaged, or altered after delivery
• Perishable goods
• Downloadable or digital products
• Items marked as final sale

How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

• Phone: +44 7462 790110
• Address: 63 Saint Vincent Street, Glasgow, G2 5UB, United Kingdom

Please include your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days and credited back to your original payment method.

Please note that it may take additional time for your bank or card provider to process and post the refund to your account.

Late or Missing Refunds

If you have not received your refund after 7 business days, please first check your bank account and contact your card provider. If you still have not received your refund, please contact us at the details below.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

Return Shipping

You will be responsible for paying your own shipping costs for returning your item unless the item is faulty or incorrect. Shipping costs are non-refundable.

Contact Us

• Shop Name: Makatici
• Phone: +44 7462 790110
• Address: 63 Saint Vincent Street, Glasgow, G2 5UB, United Kingdom